Showing posts with label indie writing. Show all posts
Showing posts with label indie writing. Show all posts

Tuesday, January 12, 2016

Dealing With Vague Complaints


When you're self employed, there will come a time where you deal with vague complaints. Now, sometimes these complaints are legitimate and the client simply doesn't understand how to fully express what they don't like about a project. Sometimes the complaints are not legitimate. It can be an excuse to get out of paying what is partially owed or the entire bill.

Quality Is Defined By Your Client

When you're in business for yourself, you have to understand one basic concept: your client defines quality. You may believe that you provide quality services, but what you think of as quality and what your client thinks of as quality are two different concepts. So, before you determine whether a vague complaint is legitimate, you must first understand your client's concept of quality. This includes understanding the purpose of the project, its scope, and how your client wants to be treated (among other factors).  This is something you should understand from the very first stage of communication. This involves you (as a service provider and human) really listening to your client and their needs. 

Is the Vague Complaint Legitimate?

It can be frustrating to get a vague complaint. It basically amounts to buying dinner and just saying, "I don't like it." Yet, you didn't really say what it is on the plate that you don't like. Is it one particular food? Is it the way something was prepared? Was it the way the meal was presented? Was it the service? (oooooohhhhh) So, you have the task of determining what it is that your client didn't like about what you provided. Now, sometimes they will give you little clues. So, you have to make sure that you pay attention to the initial contact to express their discontent. 

Then, it is on you as a professional to ask follow-up questions. Your questions will vary depending upon how much information you received. In extremely vague complaints, my return question is, "Can you tell me something specific in the project that makes you unhappy? I'd be glad to work with you and fix it."

Your idea of a legitimate complaint is often different from that of a client. Something may simply be a stylistic difference. Your job is to resolve it. You may be the professional, but your job is to make the client happy. This isn't necessarily about you being the most creative writer / artist / graphic designer. It's about a happy client who tells their friends about you. It's about you going that extra mile (without complaining about it). Now, with that said, if it turns out that the client doesn't like the sum total end result, you need to evaluate all of your written correspondence. Please, for the love of cheese, even if you have multiple phone conversations, always follow up with an email summary. This documents that you're on the same page. Read over your documentation of the process to determine if you've misunderstood something (because had you documented it in writing, you could have minimized the risk of misunderstanding). If you followed their directions to a T and it simply turned out differently than they anticipated, you have some decision making to do. There's really no right or wrong answer as to whether you should re-do the entire thing without charge or explain that you followed their requests and that if they are unhappy and have a different idea, you'll work with them on a new project amount. 

TL; DR

First, go back and read it. It's probably the best 5 minutes you'll invest in your business this week. 

If you get a vague complaint, follow up with respectful questions to determine the validity of the complaint. Some clients simply aren't good at expressing what they don't like and that makes them vague. 

Saturday, September 26, 2015

How to Pick Blog Topics



Even as a professional writer, it can be hard to determine what I want to write about here. Part of that is because I spend a lot of time editing online content, writing blog posts for others, and ghostwriting ebooks. So, sometimes I just don't have the time to mess with my own blog. One thing I am asked on a fairly frequent basis via Facebook is how to pick blog topics. So, I thought that I would walk you through my personal process for my own blog. I'll also be writing a business take on this (although many of the tips here will work for a business). Yes, there will eventually be a video and podcast discussing the topics. Since I've only had two hours of sleep, I figured blogging is the best place to start...because it's a hell of a lot easier to edit than a video or podcast. Let's get started.

For the sake of simplicity, I'm going to presume that you've already chosen your blogging platform, and that you have it set up. Oh, and one more thing...this isn't about how to get visitors to your blog. This is literally what it says - how to pick blog topics for your blog.

Take Time to Think About What You Want to Blog About

Taking the time to think about what you want to blog about is probably the best thing you can do to develop blog topics. One thing I will tell you about this is that you will come up with great ideas and some not so great ideas. Don't discard ideas because you think they've been done over and over again. If I took that approach, there are some topics (such as this one) that I would never discuss despite the fact that people still want to read about it. So, think about those ideas as more along the lines of you taking the time to explain to someone your process or your experience with something. Think about it in the terms of a hard school subject. Let's take math, for instance. It took a lot for me to understand math. In high school, I had some good teachers and some not so good teachers. By not so good, that doesn't mean that they were just bad teachers. It's more that the way they taught the concepts didn't quite make sense for me. My Uncle Gary...he was a tough man. Yet, he could teach me hard math concepts that I couldn't understand at school. It's not because he had a sparkling personality (although he was a brilliant business man). He just knew how to take concepts and relate them to the individual who needed that information. So, when (not if) you think that a blog topic has been done too often by others, do it anyway. You may say it in a way that helps someone understand an idea that they couldn't previously grasp.

As I stated in the last overly long paragraph (sorry - two hours sleep)...when you're brainstorming, you will also have some ideas that are less than stellar. You have a couple of options with these blog topics. First, you could just decide not to tackle that topic. I mean, sure this is my personal blog and maybe sometimes I talk about personal things, but I don't know crap about engineering...so why would I blog about engineering? That would be a bad topic for me...right?

Well, maybe not. Before you totally trash a topic I want you to do one thing...figure out how that subject ties in with the main theme of your blog. What is it about that topic that makes you want to write about it? How do those things relate to your overall theme? So, if we look back at engineering...and if you've ever read this blog before...it may seem like a mismatch. I have a Bachelor's in Paralegal Studies. My Master's is in Forensic Psychology. Clearly, I don't know squat about engineering. However, what I could write about is how someone who is an engineer or an engineering student can benefit from learning how to write in a clear way.

Use OneNote, Evernote, a Word document, or even just an old fashioned notebook to write down every single idea...ideas...not blog titles. We will talk about how to write a blog title in a few minutes. Let's move on and choose the best keywords.

Choosing the Right Keywords for Your Blog

You may or may not know what SEO is...and that's okay. I'll talk about the ins and outs on another day. What you need to know is that SEO stands for search engine optimization. If some jackass ever offers to submit your blog to all the search engines for a $50 or more fee, tell them to kick rocks. You can do that yourself and you can do it for free. I understand paying someone to do it for you out of the convenience category, but don't get screwed. SEO changes a lot. The two things you should know (for now): quality content will always be Internet royalty and keywords are your friends unless you abuse them. The most common abuse is keyword stuffing. Don't do that. It will get you penalized by the search engines. Anyway...moving on...

There are two types of keywords. There are your regular keywords and long tail keyword. A long tail keyword is more like a series of keywords. For instance, I could write a series on "becoming a freelance writer." That would be a long tail keyword; "freelance writer" would be a regular keyword. See the difference?

So, the real question is how do you choose the right keywords for your topic? Well, there are a few ways. Actually, there are a lot of ways. What you see here will be my favorite ways.

Use Your Search Engine. It is your friend! Take your topic and open your favorite browser. Now, go to your favorite search engine. I use Google. Type your topic into the search bar. Don't hit enter. Just watch what pops up next to it (Google loves to finish my sentences) and under it. There. Now you have at least a few more refined ideas for your topic. When I do the videos for YouTube, I'll show you exactly how to do it via screenshare.

Use AdWords Keyword Generator. Make sure that you sign up for an AdWords account even if you never plan to use it. You'll have to still set up a mock campaign. I listed $1 as my daily budget. It doesn't ask for any payment info. Scroll down to where you can type in keywords. Put in your first idea. The number that pops up next to it when you hit enter is how many searches the topic receives (I think in a day, but I might be wrong). The higher the number, the more competition there is for that phrase...meaning it could be a little more difficult for you to rank organically in the first few pages (but that's okay - you can still do it). Now, when you place your mouse near the number, you'll see a little button that says "More like this." So, click that. You'll get some other related topics. Many of those topics will not have the same amount of competition. :) I'll show you how to do this when I record the YouTube video. This post is getting so long that it might end up being a series of videos!

Use Other Keyword Tools. There are other great (free!) keyword tools that you can use online. This is one of my favorites. The one by Wordstream isn't bad, either! I'll tell you this much...I love keyword research. Yes, I know I'm a freak...and I can lose a lot of time in the research process. So, if you love research, be careful.

Google Alerts! For certain clients, I use Google Alerts to determine what topics I should use in a blog. You don't have to save the alerts. You can just go to the Google Alerts page and then just type in the subject. You'll get an idea of other content that's out there. That can help you figure out what to write about.

When you write, you need to do it in such a way that you're not forcing the keywords to fit. I chose a couple of keywords for this piece, but frankly...content quality is more important. Quality content gets attention. It's more than keywords that raise your ranking in the search engines (organically).

How to Word Your Blog Title

Okay, so with any luck you know by now exactly what you want to blog about and the keywords you plan to use. So, now you have to develop a title. You, again, have three options. Your first option is to write your draft first and then settle on a title. I do this sometimes. I might have two good title ideas, but not know which one to use. Writing the piece usually solidifies which headline is more fitting.

Your next option is to look at the current trends in titles. "How to..." and "______ Hacks" are easy ways to get readers right now. Oh, and remember the listicles of 2014? And who could forget the "infograph" trend? That was one trend I was glad to see die out. So, think about the types of things that your target audience would want to read. Why do you think I chose "How to" for this blog title? I could have just called it "Choosing Blog Topics." I used "How to" because that's what people use in the search engine and that's what people want to click on through social media. So, I give you guys what you want.

The third (and yet a really good) way to word your blog title is to use a blog title generator. There are several out there that are very good. I'll show you some of my favorites when I do the video(s) for YouTube. Just search "blog topic generator" in your favorite search engine. Specifically, there's an article that comes up by Wordstream that is excellent and lists eight really good content title generators.

Ta-da. There you go. That's how you can pick blog topics, refine your keywords, and word your title. Please do me a favor and leave me a comment below if you have questions or if you found this helpful. Also, please share through social media!


Monday, April 20, 2015

Last Day!

Today is the last day that you can get my Kindle best seller Ultimate Productivity: 9 Awesome Ways You Can Be More Productive. It's currently #4 in Kindle's Short Read - Self Help category. If you're ready to be more productive, you can learn the things I've tried that work for me. I know it can be hard to balance your home life with your professional life...and that's why I wrote this short ebook. Make sure that you don't miss it. Learn how to reach your ultimate productivity. After today (April 20, 2015) the price goes back to .99 unless you are a Kindle Unlimited subscriber.

Don't forget to leave a review on Amazon after you read it!

Wednesday, December 3, 2014

Writing Leads

As an early Christmas present for all of you, I've dropped the price on Crash Course Freelance Writing. As a download on Gumroad and as a Kindle ebook, it is now just .99 cents. Don't wait - now is the time to prepare for your launch as a freelance writer in 2015!

Business and Legal Writing


  1. Legal Copywriter and Blogger - The Rainmaker Institute
  2. Researcher, Editor, & Writer - Legal Services Corporation
  3. Business Plan
  4. Freelance Writer - Maritz
  5. Business Writer - Gap International
  6. Staff Engagement Writing
  7. Business Plan for Music Studio
  8. Business Plan
  9. Curriculum Vitae
  10. Freelance Writers for Financial News Site
  11. Business Ghostwriter
  12. Freelance Business Plan Writer

Content Writing


  1. Content Writer - Mindteck
  2. Web Content Writer - Reputation.com
  3. Web Content Writer and Editor - Realtruck.com
  4. Content Writer for Business
  5. Content Writer - Adap.tv
  6. Writer - Working America
  7. Content Writer - FX Firm
  8. Cooking Articles
  9. Content Writer - Pyramid
  10. Nightlife Memphis Writer - Thrillist
  11. Genealogy Writer


Copywriting


  1. Freelance Copywriter - The Aspen Brands Company
  2. Copywriter - SRVR LLC
  3. Freelance Copywriter - Zocalo Group
  4. Copywriter

Education Writing


  1. English / Language Arts Item Writer - WestEd
  2. Freelance Academic Writers - Acad Write

Medical Writing


  1. Medical Writer - Covance
  2. Medical Writer
  3. Medical Writer - WebMD

Professional Blogging


  1. Professional Blogger
  2. Food Blogger
  3. Food Blogging
  4. Events and Entertainment Blogger
  5. Education Blogger

Technical Writing


  1. Technical Writer - Centrify
  2. Technical Writer - CTG
  3. Technical Writer - ProVenue

Miscellaneous Writing


  1. Review Essay
  2. Freelance News Writer
  3. Morning Technology News Reporter
  4. Guided Meditation Writer

Wednesday, November 19, 2014

Book Review: The Darkest Tool by Gerald Barnes


Recently, I read The Darkest Tool by Gerald Barnes. You can find it here on Amazon. I read it on my Kindle. I left a review, but I wanted to go into more detail (which is difficult to do on a Kindle).

Story Review: This isn't a word-for-word repeat of my review on Amazon, but it's probably close. When you read many of the other reviews on Amazon, you'll notice that some complain about the slow pace of the book. That's simply not true. It's well paced and told in detail by the two main characters. The first main character is a human teenager named Jonathan Night. The second main character is his demon guardian (yes, really - no I really haven't started drinking yet) Arioch.

The story is broken down into "Parts" and it rotates with the characters. There's very little about the story that I didn't enjoy. As a pagan, I was surprised and pleased that the Goddess is written in. Let's face it, it really doesn't make much sense to have a God that's a single parent. I mean...if that were okay, then why would the Christian God need Mary to have Jesus when He made Adam and Eve just fine? Anyway...writing in the Goddess was a nice touch. The only issue I took with it (and it's not that big of a deal - as a writer...I understand that we all write from a certain point of view or what to construct a certain world in the heads of our readers) is that she was essentially unapproachable. From a Wiccan standpoint, that's not true...but I can see why it was written in that fashion and I think it was an excellent decision.

The story is easy to follow and the reader can keep up with the impending psychological break (spoiler alert) of the main character. As a reader, you find yourself filled with compassion and a nagging sense to reach through the book and slap him. Maybe that's just me. I have a 16 year old son and I graduated high school in the 90s. So, I wanted to smack the main character.

You'll also find yourself enamored with Arioch. I absolutely love the way that Barnes wrote about the downfall of one-third of the angels. It was a beautiful story. Honestly, I think that was my favorite part of the whole book. It's descriptive and it's easy to really find yourself witnessing this part of the story.

I will admit that I did get a little confused toward the end of the book. It took me a bit to figure out what was going on (I won't ruin it for you). As a reader, I felt a little frustrated because although we want suspense, we don't want to get frustrated.

Overall, the story was excellent. I would definitely pick up any author written by Gerald Barnes. He now has a fan for life. I've recommended it to many of my friends who love to read.

Writing Style: There were several sentences that were poorly structured. It wasn't enough to detract from the essence of the story, but other writers might find that distracting. Don't let that (or the wayward placement of commas) stop you from reading or finishing this book. You'd really miss out on a spectacular story.

I think some of the confusion toward the end of the book could have been avoided with another round of editing and revision. However if I were Barnes, I would not base the need to revise based off of the opinion of one reader (me). I would only attempt the revision if multiple people complained about feeling overly confused at that point of the book.

Barnes' writing style is clear and highly descriptive. His style makes it easy to get lost in the book. It's a friendly style, but it's also clear that he is a gifted writer.

I hope he does another book. I'd love to read a sequel.